Frequently Asked Questions

Everything you want to know before buying — and after. Can't find your answer?

All our pieces are made from 925 sterling silver, which means 92.5% pure silver. It's the standard for fine jewelry worldwide.
Yes. 925 sterling silver is durable, hypoallergenic, and holds its shape and finish well with proper care. It's one of the most trusted metals in fine jewelry.
Rhodium is a precious metal applied as a thin coat over silver. It gives the piece a bright, white-mirror finish and protects against tarnish. Our jewelry is available in rhodium, gold, and rose gold plating.
All plated jewelry wears gradually with daily use. With proper care — keeping it away from perfumes, water, and harsh surfaces — your plating will last much longer. We also offer repair and re-plating services.
Yes. Sterling silver is naturally hypoallergenic. All our plating options (rhodium, gold, rose gold) are also skin-friendly and safe for daily wear.
Yes. Our pieces are set with genuine gemstones in a variety of types, cuts, and sizes, chosen to complement each design.
All orders are delivered within up to 10 business days. Each piece is made to order, so this time covers both production and delivery.
We currently deliver across all of Egypt only.
Yes, within 14 days of delivery. The piece must be unworn, undamaged, and in its original packaging. Contact us first to initiate a return.
Please contact us within 48 hours of receiving your order with a photo of the issue. We'll resolve it immediately.
Yes. Every piece comes with a 6-month guarantee from delivery, covering manufacturing defects under normal use.
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